Pragmatic Editorial Team Archives | Pragmatic Institute - Resources https://www.pragmaticinstitute.com/resources/author/pragmatic-institute-expert-training-for-data-design-product/ Fri, 02 May 2025 17:14:50 +0000 en-US hourly 1 https://wordpress.org/?v=6.7.2 https://www.pragmaticinstitute.com/resources/wp-content/uploads/sites/6/2023/05/Pragmatic-Institute-Logo-150x150.png Pragmatic Editorial Team Archives | Pragmatic Institute - Resources https://www.pragmaticinstitute.com/resources/author/pragmatic-institute-expert-training-for-data-design-product/ 32 32 From Product Leader to CEO: Lessons in Strategy, Alignment, and Go-to-Market with Marc Rubner https://www.pragmaticinstitute.com/resources/podcasts/product/from-product-leader-to-ceo-lessons-in-strategy-alignment-and-go-to-market-with-marc-rubner/ Fri, 02 May 2025 17:14:50 +0000 https://www.pragmaticinstitute.com/resources/?post_type=resources&p=9004111224892901 In this episode of Product Chats, Marc Rubner, CEO of Building Intelligence, joins us to reflect on his evolution from product manager to executive leader. With early roots in marketing analytics and product innovation at American Express, Marc brings a rare perspective on how product management can be a launchpad for broader business leadership. Marc […]

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In this episode of Product Chats, Marc Rubner, CEO of Building Intelligence, joins us to reflect on his evolution from product manager to executive leader. With early roots in marketing analytics and product innovation at American Express, Marc brings a rare perspective on how product management can be a launchpad for broader business leadership.

Marc discusses how running daily operations gave him a new appreciation for managing across different time horizons – balancing immediate execution with long-term strategic vision. He also breaks down the “three-

legged stool” of go-to-market success: product, marketing, and sales must work together from the outset to create shared accountability and emotional connection to the plan.

Key Takeaways:

1. From PM to CEO – Product skills like prioritization, customer empathy, and structured thinking are essential, but they’re only part of the puzzle at the executive level.

2. Go-to-Market Requires Collaboration – True growth happens when product, marketing, and sales build plans together, not in silos.

3. Product Leadership Means Problem Framing – Great leaders don’t dictate solutions; they define the right problems and empower smart teams to solve them.

4. Build Repeatable Processes – Scalable product teams need clear systems for how they get from A to B, especially in fast-moving organizations.

Guest Bio:

Marc Rubner is the CEO of Building Intelligence, a company focused on providing integrated access control solutions that streamline and secure vehicle, vendor, and visitor management for safer, more efficient buildings. With a product management foundation built at American Express and deep operational experience across multiple sectors, Marc has held executive roles in SaaS, education technology, and nonprofit tech. He’s a strategic operator passionate about creating aligned, accountable teams that deliver lasting value.

ABOUT PRAGMATIC INSTITUTE

Since 1993, Pragmatic Institute has provided training and professional development for product, design, and data professionals. Our comprehensive methods and Pragmatic Framework equip professionals with the skills to accelerate innovation, increase customer satisfaction, and

bolster revenue. We offer online, in-person, and on-demand courses taught by industry experts with decades of experience.

EPISODE LINKS:

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Getting Your Product Sold: Driving Adoption, Sales Enablement, and Post-Launch Success with Ciara Peter https://www.pragmaticinstitute.com/resources/podcasts/product/getting-your-product-sold-driving-adoption-sales-enablement-and-post-launch-success-with-ciara-peter/ Fri, 25 Apr 2025 16:10:11 +0000 https://www.pragmaticinstitute.com/resources/?post_type=resources&p=9004111224892880 In this episode, Ciara Peter, SVP of Product at Robin, joins us to break down what happens after the PRD is done and the code is shipped. Drawing on her experience building people-centered enterprise software at Salesforce, Box, and Medallia, Ciara shares practical advice on how to ensure your product gets into the hands of […]

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https://mcdn.podbean.com/mf/web/syvkbqa7q4yuvauu/Ciara_Peter_Final_mixdowna8skg.mp3

In this episode, Ciara Peter, SVP of Product at Robin, joins us to break down what happens after the PRD is done and the code is shipped. Drawing on her experience building people-centered enterprise software at Salesforce, Box, and Medallia, Ciara shares practical advice on how to ensure your product gets into the hands of users and stays there.

She explains why product managers must think like consumer PMs, taking responsibility for business results, not just feature delivery. That means engaging sales teams, aligning with incentives, simplifying messaging, and

designing in-app experiences that clearly explain what a product does, who it’s for, and why it matters.

Key Takeaways:

1. Enable Sales with Storytelling and Clarity – Don’t assume sales teams will “just get it.” Show what’s in it for them, equip them with keywords, and repeat your message in multiple formats.

2. Work Within the Systems That Work – Collaborate with sales leaders to align incentives and spiffs that promote new products without adding friction.

3. Make In-App Education Count – Ensure users understand the value, use case, and intended audience of a new feature right where they experience it.

4. AI Creates Room for Creativity – With generative AI automating more of the busywork, PMs can focus on building elegant, human-centered solutions that make work easier (or invisible).

Guest Bio

Ciara Peter is the Senior Vice President of Product at Robin, a workplace experience platform helping companies navigate the complexities of hybrid work. With 20 years of experience transforming enterprise software into intuitive, people-first tools, Ciara has led product teams at Salesforce, Box, and Medallia. Her passion for design, communication, and cross-functional enablement has helped organizations drive user adoption, revenue growth, and lasting product success.

ABOUT PRAGMATIC INSTITUTE

Since 1993, Pragmatic Institute has provided training and professional development for product, design, and data professionals. Our comprehensive methods and Pragmatic Framework equip professionals with the skills to accelerate innovation, increase customer satisfaction, and

bolster revenue. We offer online, in-person, and on-demand courses taught by industry experts with decades of experience.

EPISODE LINKS:

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11 Things You’ll Learn from Product Management Training https://www.pragmaticinstitute.com/resources/articles/product/11-things-youll-learn-from-product-management-training/ Thu, 24 Apr 2025 14:45:36 +0000 https://www.pragmaticinstitute.com/resources/?post_type=resources&p=9004111224892876 This article explores 11 key skills you’ll learn from product management training. We’ll cover their relevance for individual contributors, and how they can benefit product teams and organizations.

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9 minute read

This article explores 11 key skills you’ll learn from product management training. We’ll cover the importance of key skills, their relevance for individual contributors, and they can benefit product teams and organizations.

Product management training equips professionals of all stripes with essential skills needed to align products to market needs, strategically guide product development, and instill confidence through data-driven decision making. Whether you’re in product management, marketing, or operations, product management training provides the fundamental knowledge and tools you need to build valuable and profitable products.

If you’re exploring professional development options for yourself or your team, you may be wondering what you learn in product management training. In this article, we explore foundational knowledge and skills for product management, which you can use whether you’re honing your professional skills or just beginning your career.

11 Skills You’ll Learn in Product Management Training

The following are eleven essential skills taught in a thorough product management training program. All demonstrate importance for organizations and have relevant benefits for individual learners as well as product teams. As you evaluate product training options, look for curriculum that addresses these essential skills.

Market Expertise

Every product team wants to build products their customers love, and that generate results for their business. To do that, exploring the market of customers and competitors is essential to strategically position and design a product that can gain a foothold in a competitive marketplace. What do your potential customers want or need? Are they satisfied with current offerings? Most importantly, what are they willing to pay for a satisfying solution? When you answer these questions, you can build products that solve urgent, pervasive problems that your market is willing to pay to address.

Why it’s important: Market expertise infuses your product strategy with real-world considerations of your competitive market and your customers’ needs. This helps to align business goals with market demand.

Benefits for individuals: As an individual product contributor, building market expertise helps foreground market data in all product decisions. Focusing on the market introduces a repeatable process for market research. Most importantly, you’ll have the information you need to confidently make product decisions based on data, not on hunches.

Benefits for teams: Product team training that builds market expertise helps to create a shared understanding of the market, competitors, and customers. That common understanding can reduce the risk of rework, or of building products or features that are irrelevant to the target market. Instead, market expertise enables teams to focus on building products that solve urgent, pervasive problems.

Product Planning

Product planning is the ongoing process of strategically developing and managing a product concept through development, to launch, and ultimately through the product life cycle. It includes all the steps, tasks, and decisions required to build, launch, and maintain the product itself. Product planning is an ongoing process, allowing teams to adapt to changing priorities, shifting market demands, and changing competitive dynamics.

Why it’s important: Strategic product planning provides a consistent process for scoping, selecting, and developing products. Every new feature or product requires a massive investment of time and resources. Product planning ensures that those resources are put to good use. Product planning maintains focus on long-term goals while helping teams remain agile.

Benefits for individuals: As an individual contributor, proper product planning can help you make recommendations and proposals that align with broad business goals and that serve the long-term vision for the product. Ultimately, considering the vision for the product months or years down the road can help you prioritize impactful work. This builds credibility when leading cross-functional teams and advocating for product decisions with stakeholders.

Benefits for teams: Supporting a product through its life cycle requires coordination from many different teams. Thorough product planning ensures that those teams all understand the long-term plans for the product. Product planning also sets a precedent for a clear planning cadence, ideally creating structure and systems that reduce spur-of-the-moment product decisions and conserve valuable team resources.

Product Roadmapping

A well-constructed product roadmap is a powerful tool to achieve internal and cross-functional alignment. Product roadmapping is an ongoing process that requires care, consideration, and attention to detail. Product managers are often responsible for gathering information, selecting a format, and creating the visual roadmap. This is a heady responsibility because it requires input from many different teams and must strategically align with business goals. It’s also likely that the roadmap will change over time, so it’s essential to maintain an updated roadmap and communicate changes to relevant teams.

Why it’s important: A product roadmap is a valuable tool because it sets a clear precedent for prioritization and serves as a shared artifact for different teams. It simultaneously articulates a clear vision for the product while managing expectations.

Benefits for individuals: For individual product professionals, product roadmaps can help define product priorities, align different teams on timelines and deliverables. They are also a helpful communication aid because they are a visual representation of strategic product planning. As such, they can be a powerful tool to facilitate stakeholder communication and secure buy-in.

Benefits for teams: Many of the benefits that product roadmaps present for individuals also benefit teams! Because they are clear and consistent visual artifacts, an entire team can point to a single product roadmap to understand where they are today and where everyone hopes to end up. It can also clarify dependencies across teams and departments.

Feature Prioritization

Feature prioritization is the process of identifying and ranking by order of importance the product features that should be launched or upgraded. How these features are prioritized might depend on the feature’s impact to users, the feasibility of developing it, the potential downstream business impacts, or a variety of other factors. Introducing repeatable criteria into the feature prioritization process provides a clear method of making difficult decisions.

Why it’s important: Feature prioritization is an essential product skill because it focuses on what will matter most to the market, ultimately maximizing the value of the product. A consistent method of prioritization can prevent product teams from spreading resources thinly to develop many features. It also enables teams to allocate resources to building the select features that will matter most.

Benefits for individuals: Product managers are responsible for gathering the inputs used to rank features. Ultimately, they guide the decision of what features are developed, launched, and improved over time. Consistent processes can help you confidently make difficult decisions while always prioritizing the user, even if the loudest internal voices disagree. Additionally, proper prioritization documents that you are prioritizing features based on business impact and value for the user.

Benefits for teams: For product teams, competing priorities and contradictory requests from stakeholders can slow down development and even delay launches. Clear processes for prioritization can help reduce churn, minimize rework, and help product teams work through backlogs efficiently.

Win/Loss Analysis

Win/loss analysis is the process through which organizations, led by the product manager, gather data from won customers and lost prospects. Using qualitative and quantitative feedback, product teams can identify key reasons why a customer chose to buy, chose not to buy, or even bought from a competitor.

Why it’s important: Anecdotes from your sales team may not give you the full picture of why your product won or lost a customer. Objective and thorough win/loss analysis can uncover your company’s distinctive competencies, the features or functions that set your product apart from the pack. It also reveals the dealbreakers that your product can improve upon.

Benefits for individuals: When done right, win/loss analysis lets product managers peek under the hood and provides data about what customers truly value from your products. If needed, it also equips you with real buyer feedback that can be used to advocate for changes to your product.

Benefits for teams: Win/loss analysis helps product teams practice what they preach – listening to the market and making product decisions that are driven by real-world data. Integrating win/loss learnings into team processes encourages continuous improvement. Sharing insights helps to strengthen cross-functional collaboration and ensures that different teams – product, marketing, sales, and others – are marching to the same drum.

Data-Driven Decision Making

Data-driven decision making may be a product professional’s most important “soft” skill. Product managers are responsible for synthesizing information about their market, competitors, current and potential customers, and the product itself. This data informs decisions that shape the future of their product. By considering market research, user feedback, financial projections, and internal team workloads (among many, many other variables), product managers can optimize for the most desirable outcome.

Why it’s important: Data analysis helps to identify patterns and uncover trends, which can be a massive advantage for organizations that desire to innovate. Data can help to challenge internal narratives, and looking to the data before making important decisions can prevent organizations from making decisions based on unchecked gut instincts, strong emotions, or past biases.

Benefits for individuals: For individual professionals, developing the skill of data-driven decision-making bolsters your credibility. Translating evidence into compelling user stories can help you advocate for product decisions and enables you to move projects forward.

Benefits for teams: Teams in data-driven organizations benefit from transparency and accountability in prioritization of initiatives and evaluation of results. Incorporating real market data into decisions helps increase agility and reduces effort spent on projects that won’t drive business outcomes.

Product Launch Strategy

Product launch strategy includes the tactical plan to launch a new product or service to the market. This includes the channel selection, content creation, messaging, and activation needed to generate excitement about a product. While go-to-market (GTM) strategy looks at the big picture of bringing a product to market, product launch focuses on the activities that occur closer to the launch date.

Why it’s important: Product launch strategies are essential for product teams because they connect the product to organizational goals. It ensures organizational readiness – not just product readiness – by setting expectations for the launch. More specifically, product launches translate GTM strategies into tactical actions. This sets the product up for success immediately following launch and through subsequent stages of the product life cycle.

Benefits for individuals: For individual contributors, product launch strategy helps to define launch plans, solidify tactics, and align teams and stakeholders. More importantly, a strategy defines the goals for product launch and creates a frame of reference against which to measure performance, which product managers specifically are often responsible for.

Benefits for teams: Like individuals, teams benefit from having clearly defined goals and tactics for the product launch. Documenting these with a shared product launch strategy helps to avoid misalignment, duplicated efforts, and last-minute changes which often result in wasted time, resources, and funds. Not only does a goal-driven launch strategy enable post-launch performance tracking, it provides a framework teams can use to improve future launches.

Pricing Strategy

A pricing strategy is how you decide to price a product based on the competitive landscape, the product’s unique features and quality, and the target market’s preferred price point. A strong pricing strategy balances short-term and long-term profitability for the product itself and for the business.

Why it’s important: A pricing strategy helps organizations balance the volume of sales with the value that the sales bring. This allows teams to optimize product profitability, differentiate products in the broader marketplace, ensuring market success and providing a foundation for sustainable growth.

Benefits for individuals: For individuals, product pricing strategy helps weigh the benefits and costs of different pricing models. A thorough understanding of pricing strategy, and using data to set pricing, can help prepare you to defend pricing decisions and predict sales and profitability.

Benefits for teams: Organizations benefit from product pricing strategy, and when the organization benefits, teams benefit too. A data-driven product pricing strategy helps to enhance profit margins and reduce discounting, allowing for more reliable forecasting and encouraging innovative segmentation, distribution, and packaging. Additionally, shared strategy helps to align product, sales, and finance teams around the same goals and expectations.

Build, Buy, or Partner Decisions

When organizations attempt to solve market problems, they have a choice of building a solution of their own, buying a solution by acquiring a product or company, or partnering with another company that can help solve the problem. The decision to build, buy, or partner must consider the short-term and long-term benefits of each solution, as well as drawbacks, opportunity costs, and financial costs.

Why it’s important: Being judicious about build, buy, or partner decisions requires organizations to carefully assess the risks, costs, and timing of delivering different solutions. Ultimately, it encourages organizations to be judicious about how they use resources, fostering long-term strategic decision making and creative

Benefits for individuals: Individual contributors can benefit from training in making build, buy, or partner decisions because being able to make good choices expands the universe of resources available at your disposal to solve market problems. Additionally, finding an agreeable solution that matches the organization’s goals can enhance stakeholder trust in your recommendations.

Benefits for teams: Teams can benefit from careful build, buy, or partner decisions in several ways, most notably by tapping external resources to avoid duplicative efforts, introducing skills that the current team does not have, and accelerating time-to-market.

Product Positioning

Product positioning requires product teams to define exactly how a product solves market problems. Positioning helps product and marketing teams craft messaging that is compelling to the target audience. It should clearly articulate the market problem, pinpoint the ideal solution, and demonstrate why and how the product solves that problem.

Why it’s important: Even the best products can fail to capture their market without clear positioning. Product teams should translate a product’s capabilities into meaningful, value-based messaging that connects with their target markets.

Benefits for individuals: Honing product positioning skills can improve your messaging, value propositions, and competitive differentiation. Ultimately, strong product positioning demonstrates that you understand how the product delivers value for the user and supports the brand.

Benefits for teams: Product teams can benefit from product positioning training because it ensures that product launches are consistent and compelling. Strong product positioning helps to guide the development and launch of the product, which reduces the disconnect between what is built (and why) and how the product is messaged and sold.

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Startups vs. Enterprises: Navigating Product Management in Different Worlds with Arturo Piña https://www.pragmaticinstitute.com/resources/podcasts/product/startups-vs-enterprises-navigating-product-management-in-different-worlds-with-arturo-pina/ Fri, 18 Apr 2025 15:36:13 +0000 https://www.pragmaticinstitute.com/resources/?post_type=resources&p=9004111224892853 In this episode, we sit down with Arturo Piña, founder of The Startup Agency, angel investor, and fractional product strategist, to explore what product management really looks like inside startups and how it compares to the enterprise world. With experience on both sides, Arturo outlines the startup product manager’s role as deeply embedded and highly […]

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https://mcdn.podbean.com/mf/web/fm3qqswrmdhw67e5/Arturo_Pin_a_Final_mixdown84shj.mp3

In this episode, we sit down with Arturo Piña, founder of The Startup Agency, angel investor, and fractional product strategist, to explore what product management really looks like inside startups and how it compares to the enterprise world.

With experience on both sides, Arturo outlines the startup product manager’s role as deeply embedded and highly hands-on—often touching every part of the organization from strategy to execution.

In contrast, enterprise product managers operate within more structured systems, with formalized processes and broader cross-functional alignment. But no matter the environment, one thing holds true: product teams thrive when they’re focused on the customer, guided by metrics, and aligned around a clear vision.

Key Takeaways:

1. Startups Require Hands-On Hustle – PMs touch everything, work closely with founders, and often lead go-to-market efforts.

2. Enterprises Focus on Strategic Coordination – There’s more structure and formality, but the need for alignment remains just as critical.

3. Shared Lesson: Define Your North Star – Whether you’re scaling a startup or managing a product portfolio, clear, metrics-driven goals bring teams together.

4. Higher Access, Fewer Layers – Startups offer more direct founder access and less stakeholder red tape, giving PMs more speed—but also more responsibility.

Guest Bio:

Arturo Piña is the founder of The Startup Agency, where he provides fractional product management and strategy services to high-growth startups. He’s also an angel investor, mentor, and the President of ProductCamp Austin. With experience across both early-stage startups and enterprise organizations, Arturo brings a practical, no-nonsense approach to aligning product strategy with business growth—especially in fast-changing environments.

ABOUT PRAGMATIC INSTITUTE

Since 1993, Pragmatic Institute has provided training and professional development for product, design, and data professionals. Our

comprehensive methods and Pragmatic Framework equip professionals with the skills to accelerate innovation, increase customer satisfaction, and bolster revenue. We offer online, in-person, and on-demand courses taught by industry experts with decades of experience.

EPISODE LINKS:

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Panasonic Avionics Explores NIHITO Principles with Pragmatic Institute https://www.pragmaticinstitute.com/resources/panasonic-avionics-nihito-video/ Wed, 16 Apr 2025 19:03:12 +0000 https://www.pragmaticinstitute.com/resources/?post_type=resources&p=9004111224892834 Thank you to Panasonic Avionics for the opportunity to join you on Beyond Entertainment. The episode features Pragmatic Institute instructor Paul Young, who joined the conversation to discuss product management, NIHITO, and the importance of understanding user needs to ensure the success of products and services. Listen to the interview and learn how organizations can […]

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Thank you to Panasonic Avionics for the opportunity to join you on Beyond Entertainment. The episode features Pragmatic Institute instructor Paul Young, who joined the conversation to discuss product management, NIHITO, and the importance of understanding user needs to ensure the success of products and services.

Listen to the interview and learn how organizations can align around what truly matters: the voice of the market.

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Leading with Authenticity with Steve Chambers https://www.pragmaticinstitute.com/resources/podcasts/product/leading-with-authenticity-with-steve-chambers/ Sun, 06 Apr 2025 15:35:25 +0000 https://www.pragmaticinstitute.com/resources/?post_type=resources&p=9004111224892778 In this episode of Product Chats, Steve Chambers joins host Rebecca Kalogeris to talk about how personal identity, life-altering adversity, and mentorship have shaped his approach to leadership. Steve, a veteran executive in AI, robotics, and educational technology, shares lessons from his diverse career—including how surviving leukemia in 2017 fundamentally shifted his priorities and purpose. […]

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In this episode of Product Chats, Steve Chambers joins host Rebecca Kalogeris to talk about how personal identity, life-altering adversity, and mentorship have shaped his approach to leadership. Steve, a veteran

executive in AI, robotics, and educational technology, shares lessons from his diverse career—including how surviving leukemia in 2017 fundamentally shifted his priorities and purpose.

A lifelong advocate for LGBTQ inclusion, Steve recounts his early challenges coming out at work and the importance of creating psychologically safe spaces where people feel empowered to show up as their full selves. He also reflects on how his background in acting helped develop his communication and emotional intelligence skills, which now influence his leadership style.

Listeners will learn why mentorship is essential for underrepresented groups, how authenticity creates stronger teams, and what it means to lead with purpose in a fast-changing, tech-driven world.

Guest Bio

Steve Chambers is a technology executive, educator, and advocate with decades of experience in AI, robotics, and transformational technologies. Formerly in senior roles across high-tech sectors, Steve now focuses on using AI to improve education and learning outcomes. He is a passionate mentor and speaker on topics including inclusive leadership, LGBTQ advocacy, and workplace resilience. After surviving leukemia in 2017, Steve pivoted toward work that aligns with his values—helping people grow and organizations lead with authenticity.

ABOUT PRAGMATIC INSTITUTE

Since 1993, Pragmatic Institute has provided training and professional development for product, design, and data professionals. Our comprehensive methods and Pragmatic Framework equip professionals with the skills to accelerate innovation, increase customer satisfaction, and bolster revenue. We offer online, in-person, and on-demand courses taught by industry experts with decades of experience.

EPISODE LINKS:

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How Product Thinking Transformed a Nonprofit Strategy https://www.pragmaticinstitute.com/resources/podcasts/product/how-product-thinking-transformed-a-nonprofit-strategy/ Fri, 28 Mar 2025 17:28:15 +0000 https://www.pragmaticinstitute.com/resources/?post_type=resources&p=9004111224892746 In this episode of Product Chats, host Rebecca Kalogeris sits down with Neil Baron and Matthew Anderson to explore how product thinking can spark real-world transformation—even in mission-driven sectors. The case study at the heart of the conversation centers on their work with Mosaic Interfaith Youth Action, a nonprofit focused on creating connection and combating […]

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In this episode of Product Chats, host Rebecca Kalogeris sits down with Neil Baron and Matthew Anderson to explore how product thinking can spark real-world transformation—even in mission-driven sectors. The case study at the heart of the conversation centers on their work with Mosaic Interfaith Youth Action, a nonprofit focused on creating connection and combating hate among young people from diverse faith backgrounds.

Key Takeaways:

1. Redefine the Mission to Match the Market – By analyzing barriers and interviewing stakeholders, the team helped Mosaic expand from a summer camp into a year-round platform for youth leadership and interfaith action.

2. Nonprofit Doesn’t Mean Non-Strategic – Product professionals can (and should) bring structured frameworks like segmentation, messaging, and stakeholder mapping into social impact work.

3. Build with Stakeholders, Not for Them – Deep engagement, co-creation, and empathy helped align the new strategy with what the community actually needed.

Guest Bios:

Neil Baron is the founder and CEO of Baron Strategic Partners, a firm that applies product management principles to solve complex business and nonprofit challenges. Neil has spent his career helping organizations clarify their value, align internal teams, and develop strategies that work in the real world.

Matthew Anderson is a nonprofit leadership advisor and the Executive Director of Mosaic Interfaith Youth Action. He brings a background in program development and mission-driven strategy, with deep expertise in helping organizations translate values into sustainable impact.

ABOUT PRAGMATIC INSTITUTE: Since 1993, Pragmatic Institute has provided training and professional development for product, design, and data professionals. Our comprehensive methods and Pragmatic Framework equip professionals with the skills to accelerate innovation, increase customer satisfaction, and bolster revenue. We offer online, in-person, and on-demand courses taught by industry experts with decades of experience.

EPISODE LINKS:

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AI Agents Can Improve Your Productivity & Customer Engagement with Sam Mallikarjunan https://www.pragmaticinstitute.com/resources/podcasts/product/ai-agents-can-improve-your-productivity-customer-engagement-with-sam-mallikarjunan/ Fri, 21 Mar 2025 17:24:47 +0000 https://www.pragmaticinstitute.com/resources/?post_type=resources&p=9004111224892735 In this episode of Product Chats, Sam Mallikarjunan, Growth Lead at Agent AI, joins host Rebecca Kalogeris to break down how AI agents are transforming business operations, customer engagement, and personal productivity. With a background that includes teaching Advanced Digital Marketing and Innovation at Harvard University and co-founding multiple startups, Sam provides a deep dive […]

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In this episode of Product Chats, Sam Mallikarjunan, Growth Lead at Agent AI, joins host Rebecca Kalogeris to break down how AI agents are transforming business operations, customer engagement, and personal productivity. With a background that includes teaching Advanced Digital Marketing and Innovation at Harvard University and co-founding multiple startups, Sam provides a deep dive into the evolving role of AI in automation and decision-making.

Key Takeaways:

    1. AI Agents vs. Generative AI – Unlike chatbots, AI agents don’t just generate text—they take action.
    2. Real-World Applications – AI agents can:
      • Auto-translate messages to match each recipient’s preferred communication style.
      • Summarize presentations and allow audiences to query specific answers.
      • Search your calendar, research meeting attendees, and generate audio summaries for on-the-go prep.
      • Enhance customer service with advanced context-aware responses.
    3. Building AI Agents is Easier Than You Think – If you can define a workflow, you can build an AI agent—no coding required.
    4. Leadership Implications – AI automation has major ethical and strategic considerations, and businesses must prepare for its impact.

Guest Bio:

Sam Mallikarjunan is a growth strategist, entrepreneur, and AI expert, currently the Growth Lead at Agent AI. He previously served as Head of Growth at HubSpot Labs, CEO & Co-founder of OneScreen.ai, and a Harvard University professor, where he taught Advanced Digital Marketing and Innovation. A LinkedIn Learning Instructor and bestselling co-author of Inbound Commerce: How to Sell Better Than Amazon, Sam frequently speaks on AI, marketing, and business strategy.

ABOUT PRAGMATIC INSTITUTE:

Since 1993, Pragmatic Institute has provided training and professional development for product, design, and data professionals. Our comprehensive methods and Pragmatic Framework equip professionals with the skills to accelerate innovation, increase customer satisfaction, and bolster revenue. We offer online, in-person, and on-demand courses taught by industry experts with decades of experience.

EPISODE LINKS:

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Navigating the Future of AI: What Product Leaders Need to Know with Ron Green https://www.pragmaticinstitute.com/resources/podcasts/product/navigating-the-future-of-ai-what-product-leaders-need-to-know-with-ron-green/ Fri, 14 Mar 2025 18:04:48 +0000 https://www.pragmaticinstitute.com/resources/?post_type=resources&p=9004111224892727 In this episode of Product Chats, Ron Green, AI expert and Co-founder & CTO of KUNGFU.AI, joins host Rebecca Kalogeris to break down the latest AI advancements and their impact on product management. With nearly 30 years in AI, Ron has deployed cutting-edge solutions across multiple industries and brings a unique perspective on how product teams can leverage AI without […]

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https://mcdn.podbean.com/mf/web/3xpttdjc63uv3spx/Ron_Green_Final_mixdown77wn4.mp3

In this episode of Product Chats, Ron Green, AI expert and Co-founder & CTO of KUNGFU.AI, joins host Rebecca Kalogeris to break down the latest AI advancements and their impact on product management. With nearly 30 years in AI, Ron has deployed cutting-edge solutions across multiple industries and brings a unique perspective on how product teams can leverage AI without getting lost in the hype.

Key Takeaways:

    • GenAI Took Even Experts by Surprise – Its simplicity, broadness, and power were unexpected, making it one of the most important breakthroughs in AI history.
    • Reasoning Models Are Changing the Game – AI can now reflect on its own outputs, cite sources, and solve complex problems in ways we’ve never seen before.
    • Real-World AI Use Cases – Learn which enterprise AI applications deliver value (and which ones to avoid).
    • How Product Leaders Should Approach AI – Don’t chase AI for AI’s sake. If it’s not solving a problem with at least 10x ROI, it’s not worth your time.
    • Best Practices for AI Integration – Start with bite-sized, high-impact experiments before scaling AI across your product.

Guest Bio:
Ron Green is an AI expert, serial entrepreneur, and Co-founder & CTO of KUNGFU.AI, where he helps companies deploy cutting-edge AI solutions across industries. With nearly 30 years of experience, Ron has worked in healthcare, government, retail, real estate, and financial services. He’s also the host of Hidden Layers: Exploring the People and Tech Behind AI, where he dives deep into the latest advancements shaping the industry.

ABOUT PRAGMATIC INSTITUTE:
Since 1993, Pragmatic Institute has provided training and professional development for product, design, and data professionals. Our comprehensive methods and Pragmatic Framework equip professionals with the skills to accelerate innovation, increase customer satisfaction, and bolster revenue. We offer online, in-person, and on-demand courses taught by industry experts with decades of experience.

EPISODE LINKS:

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Managing Your Career Like a Product with Kirsten Butzow https://www.pragmaticinstitute.com/resources/podcasts/product/managing-your-career-like-a-product-with-kirsten-butzow/ Fri, 28 Feb 2025 16:37:34 +0000 https://www.pragmaticinstitute.com/resources/?post_type=resources&p=9004111224892706 In this episode of Product Chats, Kirsten Butzow, product leadership expert, joins host Rebecca Kalogeris to break down a structured, three-phase approach to career management. Whether you’re just starting out, growing into leadership, or looking to maximize your long-term impact, Kirsten’s Do-Build-Catalyst framework provides a clear path for career success. Key Takeaways: Do Phase (Early Career) – Build your skills, […]

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In this episode of Product Chats, Kirsten Butzow, product leadership expert, joins host Rebecca Kalogeris to break down a structured, three-phase approach to career management. Whether you’re just starting out, growing into leadership, or looking to maximize your long-term impact, Kirsten’s Do-Build-Catalyst framework provides a clear path for career success.

Key Takeaways:

  • Do Phase (Early Career) – Build your skills, define your niche, and gain foundational experience. Your best future pivots depend on what you establish here.
  • Build Phase (Mid-Career Leadership) – Shift from individual execution to achieving through others—whether you manage teams directly or influence cross-functional stakeholders.
  • Catalyst Phase (Senior Leadership & Legacy-Building) – Focus on accelerating others, optimizing systems, and passing the baton to ensure long-term impact.
  • Bonus Phase: Planning Your Exit – This isn’t just about retirement—it’s about being intentional in every phase of your career to create lasting influence and opportunity.

Guest Bio:
Kirsten Butzow is an experienced product leader and consultant, specializing in product strategy, leadership, and career development. She has 20 years of experience with leading Global 500 technology companies, including Fujitsu, Pearson and Blackboard, in the role of Vice President of Product Management and Marketing, directing product portfolios with revenues of $150 million.

ABOUT PRAGMATIC INSTITUTE:
Since 1993, Pragmatic Institute has provided training and professional development for product, design, and data professionals. Our comprehensive methods and Pragmatic Framework equip professionals with the skills to accelerate innovation, increase customer satisfaction, and bolster revenue. We offer online, in-person, and on-demand courses taught by industry experts with decades of experience.

EPISODE LINKS:

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